Our terms


1.1          What these terms cover: These are the terms and conditions (“Terms”) on which we supply Harry Potter and the Cursed Child Gift Vouchers (the “Vouchers”) to you via our website at www.harrypottertheatrevouchers.co.uk (the “Website”).

1.2          Why you should read them: Please read these Terms carefully before you submit your order to us. By purchasing a Voucher you accept these Terms. Please feel free to print or save a copy of these terms for your records.  These Terms tell you who we are, how we will provide Vouchers to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3          Changes to these Terms: We reserve the right to amend these Terms from time to time.  Amendments will take effect when posted on the Website.  Please check the Website regularly for changes.


2.1          Who we are: Vouchers are administered by Society of London Theatre a company registered in England and Wales with company no 527227 and VAT number 242 2802 92, whose registered office is at 32 Rose Street, London, WC2E 9ET, on behalf of HP West End Limited a company registered in England and Wales with company no 09598923, whose registered office is at 71 Queen Victoria Street, London, EC4V 4BE.

2.2          How to contact us: You can contact us by writing to us at:

Postal Address:

32 Rose Street

Covent Garden



Email: harrypottertheatrevouchers@soltukt.co.uk

2.3          How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4          "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.


3.1          Vouchers are gift vouchers and can only be used to purchase tickets for the theatre show “Harry Potter and the Cursed Child” produced by HP West End Limited (the “Production”) at the applicable theatre showing the Production in the UK from time to time, which is currently the Palace Theatre, Shaftesbury Avenue, London W1D 5AY (in each case the “Theatre”). Tickets are subject to availability and a booking fee may apply.

3.2          Vouchers cannot be used to purchase other gift tokens, vouchers or cards. Vouchers are not credit or charge cards. Vouchers may not be exchanged for tickets already supplied or for other goods.  They cannot be resold, transferred for value or exchanged for cash.

3.3          Vouchers cannot be used to purchase tickets via the Friday Forty lottery.

3.4          Refunds or change will not be given. If the value of the purchase is less than the value shown on the Voucher, the balance will remain on the Voucher for future purchases. If the price of the tickets purchased by you (including any booking fee) is more than the value of the Vouchers exchanged, you will be required to pay the balance.

3.5          A Voucher is valid for a period of 3 years from the date it was purchased. You will not be able to use your Voucher after that date and any unused balance on the Voucher will be lost.  In the event that the Production closes (which for these purposes shall mean a continuous period of 18 months with no performances of the Production) during the 3 year validity period, please contact us within 36 months of the last performance of the Production and we will refund the balance remaining on the Voucher.  Unfortunately we cannot make any refunds if you contact us after the 36 month period referred to in this paragraph. If you receive an Exchange Voucher in the event of a performance of the Production not proceeding, that Exchange Voucher is valid for a period of 2 years from the date it was issued. You will not be able to use your Voucher after that date and any unused balance on the Voucher will be lost.

3.6          We shall not be liable or responsible for lost, stolen, destroyed or damaged Vouchers, or if any Voucher is used without your permission. We are unable to replace Vouchers if lost or stolen (unless this occurs during delivery or you have registered your Vouchers with us online (see paragraph 4.9)).

3.7          Once you have redeemed your Vouchers by exchanging the Vouchers for tickets to performances of the Production, Society of London Theatre will have no further liability to you in respect of such Vouchers. Your tickets will be subject to the terms and conditions of sale issued by the Theatre and any exchange or refund requests in respect of such tickets must be made directly to such Theatre. Before exchanging your Vouchers for tickets to performances at the Theatre you should ensure that you have checked their refund and exchange policy and if applicable any ticket insurance options.

3.8          To check your Voucher balance visit www.harrypottertheatrevouchers.co.uk.

3.9          The delivery format of the Voucher is currently by way of eGift.


4.1          How we will accept your order: Your order of a Voucher is an offer to purchase from us. Our acceptance of your order will take place when we display a confirmation page at the end of the ordering process, at which point a contract will come into existence between you and us. We recommend that you print out a copy of the confirmation email for your records. 

4.2          If we cannot accept your order: If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Voucher. This might be because of unexpected limits on our resources which we could not reasonably plan for or because we are unable to meet a delivery deadline you have specified. 

4.3          Your order number: We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.4          Cancellation: When you purchase a Voucher from us via the Website, you have the right to cancel your order within 14 days from the day after we accept your order (“Cancellation Period”), provided that you or the person you have sent the Voucher to has not used the Voucher or spent any of the balance on the Voucher. If you wish to cancel your order within the Cancellation Period, please contact us at the contact details set out in paragraph 2.2 above to give us notice of the cancellation (“Cancellation Notice”). We will refund you the price you paid for the Vouchers including delivery costs, by the method you used for payment. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. In the case of an eGift card, there will be no delivery costs. We do not give refunds in any other circumstances unless you have a statutory right to a refund. 

4.5          When your refund will be made: We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive your valid Cancellation Notice. 

4.6          Voucher Price: The Voucher price and delivery cost shall be as displayed on the Website during the ordering process, except in cases of obvious error. Please note that we are not under an obligation to provide the Voucher to you at the incorrect (lower) price, even after the confirmation page has been displayed and the confirmation email has been sent to you, if such a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

4.7          VAT: All stated prices include any applicable Value Added Tax or other tax.

4.8          Payment Method: Payment can be made by any method specified in the order process. We will deduct your payment from your card at the time we process your credit/debit card transaction. Refunds will only be made to the card used for payment. 

4.9          Register your Vouchers:  We recommend registering the Voucher online at our Website. If your Voucher is registered, we will replace lost or stolen Vouchers up to the value on those Vouchers at the date they were lost/stolen.  We do not otherwise replace lost or stolen products once they have been delivered to you. 

4.10       Complaints: If you have any complaint or concern regarding these Terms and/or your purchase, please contact us at the details set out in paragraph 2.2 above.


5.1          Privacy Policy: Please read our Privacy Policy, which is deemed to form part of these Terms and is incorporated into these Terms. The Privacy Policy helps you understand how we may collect and use your personal information, and the choices you can make about how your personal information is used. In the event of a conflict or inconsistency between the Privacy Policy and these Terms, these Terms shall prevail to the extent of such conflict or inconsistency.

5.2          Your data: When you purchase a Voucher via the Website, all transaction details that you provide to us (including your name and credit card details) will be held and used in accordance with our Privacy Policy.  We will also share your personal data with HP West End Limited who will be the controller of your data and who will use such data in accordance with their Privacy Policy.

5.3          Website Terms of Use: Please read the Website Terms of Use, which are deemed to form part of these Terms and are incorporated into these Terms by reference. In the event of a conflict or inconsistency between the Website Terms of Use and these Terms, these Terms shall prevail to the extent of such conflict or inconsistency.


6.1          Minor changes to the products: We may change the Vouchers: 
(a)    to reflect changes in relevant laws and regulatory requirements; and 
(b)    to implement minor technical adjustments and improvements, for example to address a security threat. These changes should not affect your use of the Voucher.


7.1       Delivery Options: Currently, the only available delivery option for Vouchers is by way of e-gift by email and the Voucher will be delivered to the email address as specified during the purchase journey. If the delivery options change we will update our Website and these Terms.

7.2       Delivery costs: The costs of delivery will be as displayed to you on the Website during the order process.  There is no cost for delivery via email.

When we will provide the Vouchers: During the order process we will let you know when we will provide the Vouchers to you.

7.4       We are not responsible for delays outside our control: If our supply of the Vouchers is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Vouchers you have paid for but not received. 


8.1.      We may end the contract if you breach it: We may end the contract for a product at any time by writing to you if:
(a)        you do not make any payment to us when it is due and you still do not make payment within 7 days of our reminding you that payment is due;
(b)        you do not, within a reasonable time of our asking for it, provide us with information that is necessary for us to provide the Vouchers, for example, a delivery address;
(c)        where applicable, you do not, within a reasonable time, allow us to deliver the Vouchers to you or collect them from us.


9.1       How to tell us about problems: If you have any questions or complaints about the Vouchers, please contact us at the contact address or number set out in paragraph 2.2.

9.2       Summary of your legal rights: We are under a legal duty to supply Vouchers that are in conformity with this contract. Nothing in these Terms will affect your legal rights.


10.1     We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.2     We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.


11.1     We may transfer this contract to someone else: We may transfer our rights and obligations under these Terms to another organisation. We will contact you to let you know if we plan to do this.

11.2     Nobody else has any rights under these Terms: These Terms are between you and us. No third party shall have any rights to enforce any of the Terms.

11.3     If a court finds part of these Terms illegal, the rest will continue in force: Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

11.4     Even if we delay in enforcing these Terms, we can still enforce them later: If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Vouchers, we can still require you to make the payment at a later date.

11.5     Which laws apply to these Terms and where you may bring legal proceedings: These Terms are governed by English law and you can bring legal proceedings in respect of the Vouchers or these Terms in the English courts, which shall have exclusive jurisdiction to hear such disputes. 

11.6     Alternative dispute resolution:  Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to use alternative dispute resolution. The European Commission has established a website for online dispute resolution which is available at www.ec.europa.eu/consumers/odr/, and which is designed to assist consumers in resolving disputes online without having to go to court.









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